Welcome Guide
We are looking for friendly and helpful volunteers to welcome our families to the children's hospital
About this role
Arriving at the children's hospital for an appointment or visit can be a worrying time for young patients and their families. Our Welcome Guide volunteers are the first point of contact for families and visitors when they arrive, and offer a friendly face and expert knowledge of the hospital and the services we offer.
We also have our Theatre Welcome Guide role. This also involves meeting patients and families when they arrive and escorting them up to Ward 1A/B.
Welcoming involves providing clear information about our hospital, as well as reassurance or empathy where and when people need it. This role is suited to volunteers who thrive in a busy environment and enjoy meeting many different types of people.
As a Welcome Guide, you will be based in the main atrium on the ground floor of the hospital. Your role will be to provide visitors with guidance on the following:
- To help provide any directions that people may need
- Show families how to check in for an appointment at the desk or self check-in machines
- Signpost families to the correct hospital exits and hand sanitiser points
- Answer any general enquiries or provide information on Glasgow Children’s Hospital Charity
To be accepted for this role, you must:
• Be aged over 18
• Pass a PVG check and occupational health screening
• Supply two satisfactory references
What we're looking for:
ESSENTIAL REQUIREMENTS:
- Follow all current hospital regulations and be able to wear a mask
- Polite, courteous and reliable
- Ability to take direction but also to use own initiative appropriately and contribute to the overall efforts of the team
- Confidence and ablility to be pro-active in approaching visitors and offering help
- Relate to people in a friendly and calm manner
- Ability to empathise and to maintain complete confidentiality
- Adaptable and willing to learn. Tactful and diplomatic, especially in stressful or emotional situations
- Ability to recognise the importance of boundaries
- Ability to recognise when assistance is required or distance is preferred
DESIRABLE EXPERIENCE
- Volunteering experience
- Experience of working/volunteering with families and children in a similar context
What we can offer you
- A unique and rewarding volunteer role
- Full training and hospital orientation
- Great experience for your CV
- Official Glasgow Children's Hospital Charity volunteer uniform
- You will be fully supported during your volunteering shifts by the GCHC Charity Impact Team and other NHS members of staff.
Time requirements
Both roles require a time commitment of one fixed shift a week (Mon-Fri).
Welcome Guide:
9am – 12.30pm or 1.30pm – 4pm
Theatre Welcome Guide:
7am – 8.30am or 10.30am-12pm