Contact Us

Get In Touch

If you'd like to speak to a member of our team, please call our head office on 0141 212 8750 (Monday - Friday, 8.30am - 5.30pm)

You can also write to us, or send in your fundraising and donations to the following address:

Glasgow Children's Hospital Charity, 2nd floor PSP House, 50 High Craighall Road, Glasgow G4 9UD

 

Visit our Fundraising Hub

Our Fundraising Hub at Glasgow's Royal Hospital for Children is located to next to the main reception desk by the entrance of the children's hospital.

Our opening hours are:

Mon - Fri: 8.30 - 17.15

Sat & Sun: 10.00 - 15.45

If you would like to visit our Fundraising Hub once your fundraising is finished, please ensure you call us on 0141 212 8750 to schedule your visit. Thank you. 

 

Complaints 

In line with our values of compassion, ambition, collaboration and respect we commit to ensuring that we will treat complaints seriously, with sensitivity, discretion and understanding.

Glasgow Children's Hospital Charity is committed to delivering a high standard of service to anyone who engages with our work. We are keen to hear from anyone who believes that we have fallen short of the high standards we set ourselves.

You can provide feedback by phone to Jan Hughes, Executive Assistant to the CEO and Senior Management Team, on 0141 212 8750, email jan.hughes@glasgowchildrenshospitalcharity.org or, alternatively you can write to the following address:

Jan Hughes
Executive Assistant to the CEO and Senior Management Team
Glasgow Children's Hospital Charity, 2nd floor PSP House, 50 High Craighall Road, Glasgow G4 9UD

There is a new three-stage procedure for handling complaints related to fundraising in Scotland.

Stage 1 - Complain to the charity direct

We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within this timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline, we will of course let you know.

Stage 2 – Appeal to the charity trustees

Our voluntary Board of Directors/Trustees have a legal responsibility to make sure the charity is run well. This includes overseeing our fundraising practices.

If you are unhappy with how your complaint is handled, and feel the issues raised have not been fully addressed, you may appeal to the trustees of the charity.

You can contact the charity's head office at the details provided above requesting that your complaint is raised with the Board of Directors.

Stage 3 - Refer to the Independent Panel

If your complaint is about our fundraising activities and we are unable to resolve the issues, you can ask the Scottish Fundraising Complaints Independent Panel to consider it by visiting the Scottish Fundraising Complaints body that has been set up to deal with fundraising complaints.

For further information about fundraising standards in Scotland please visit the Scottish Regulator website: http://www.oscr.org.uk/public/fundraising.