Welcome Guide

About this role

Our hospital Welcome Guides are the first point of contact for patients and visitors when they arrive at the Royal Hospital for Children, offering a friendly face and expert knowldege of the hospital and the services we offer. You will ensure patients and visitors are signposted to where they want to go, provide clear information about our services and other facilites in the hospital or simply be on hand to offer some reassurance for visitors in an unfamiliar environment.

You will be based in the busy main atrium on the ground floor of the hospital. Here there are electronic self-service check-in kiosks for patients attending clinics in the outpatient area and our Welcome Guide volunteers will assist patients and their families in the use of these systems and advise on clinic location.

To be accepted for this role, you must:
•    Be aged over 18
•    Pass a PVG check and occupational health screening
•    Supply two satisfactory references


What we're looking for: 

Essential Criteria

•    Confidence and being pro-active in approaching visitors
•    Able to navigate around the building independently and give clear instructions
•    Adaptable, flexible and willing to learn
•    Friendly, confident and enthusiastic 
•    Polite, courteous and reliable

Desired Criteria

•    Volunteering and/or customer care experience
•    Strong interactive skills
•    Experience of working in a healthcare environment and/or with children and young people
•    Recognition of the importance of boundaries and confidentiality
•    Ability to understand when assistance is required or distance is preferred


What we can offer you: 

•    A unique and rewarding volunteer role

•    Full training and hospital orientation

•    Great experience for your CV


Time Requirements: 

We ask you to commit to a minimum of one three hour shift per week (morning or afternoon, Monday to Friday) for a minimum of 12 months. 


0141 212 8750

Copyright © 2017 Glasgow Children’s Hospital Charity.
Registered in Scotland as a Charitable Company Limited by Guarantee.
Company No 222439. Scottish Charity Number SC007856