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Family Support & Information Service Volunteer

About This Role

The role of the Family Support Volunteer is to work with the hospital’s Family Support & Information Service to support parents and carers of children attending the Royal Hospital for Children, Glasgow. 

The Family Support and Information Service (FSIS) aims to provide emotional and practical support, as well as information, to families at the hospital. The FSIS are launching a daily ‘Family Coffee Morning’ for the families of in-patients (both short and longer term) to give families the opportunity to meet in a welcoming and stress free environment.

With experienced Family Support and Information Service staff on hand, families can be signposted to information and services which may be of benefit.

This volunteer role will support the service by promoting the coffee morning on the wards each morning to families who have been newly admitted to the hospital and to those of longer term patients. The FSIS volunteer will play an important role in facilitating the drop in session welcoming families and offering a listening ear.

Main tasks:
- Preparing the Family Room for the Family Coffee Morning ensuring the room is tidy and welcoming with tea and coffee supplies ready.
- Morning ward visits prior to the coffee morning to the families of new and existing patients, advising them about the location and timing of the coffee morning and encouraging them to come along.
- At the session, being on hand to welcome families, offering tea and coffee, keeping the area tidy and refreshing supplies where required.
- Provide a listening ear to families and signposting them to the member of staff from the Family Support and Information Service for specific advice and support.
To be accepted for this role, you must:
- Be aged over 18
- Pass a PVG check and occupational health screening
- Supply two satisfactory references
NB - Gel nails and nail varnish cannot be worn if you are accepted for this ward based volunteer role. This is due to infection control regulations.

What we're looking for

Essential requirements

  • Friendly and self-confident

  • Empathetic and non-judgemental

  • Culturally aware

  • Resilient

  • Ability to communicate effectively and sensitively

  • Ability to recognise boundaries and how and when to seek support

  • Self-motivated with an interest in helping families in difficult circumstances

  • Ability to work as part of a team

  • Understanding the role of the Financial Support and Information Service in supporting parents and carers in difficult and challenging circumstances

  • Understanding the impact of money worries and debt when caring for a sick child

Desirable experience

  • Volunteering experience
  • Experience of working/volunteering with families and children in a similar context

What we can offer you

  • A unique and rewarding volunteer role
  • Full induction training and hospital orientation
  • Great experience for your CV

Time requirements

We ask you to commit to one 3 hour shift per week Monday - Friday, 9am - 12pm. 

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