Family Support & Financial Inclusion Service
Our Family Support and Information service provides practical and emotional support to families and carers whose children are treated at the hospital.
The service operates from the purpose-built Family Support and Information Centre, a bright and welcoming space that was enhanced through a very generous donation to Glasgow Children’s Hospital Charity from a long standing family supporter.
The comfortable furniture, private interview rooms and calm environment make the Centre a sanctuary for families during times of anxiety and stress.
Following our initial funding, we have now equipped the Centre with the resources it needs to open 7 days a week. The range of services has also been expanded to include Family Support, Financial Support and Emergency Support.
Thanks to the generosity and ongoing support of the STV Children’s Appeal, we have further enhanced the Family Support and Information Service through a unique project that aims to support 500 families each year who struggle with the financial pressures of caring for their ill child. This project provides immediate financial and emotional relief to vulnerable families, and gives them access to the resources they need to cope with their challenging circumstances.
Support for Vulnerable Families
As part of our Financial Inclusion Service we successfully claimed over£950,000 worth of benefits last year for 448 families previously unable to access their eligible welfare support.
Families like Lesley Condie and David Byrne, whose son Nathan was born with a congenital heart defect and spent the first 6 months of his life in the Royal Hospital for Children:
“The Family Support and Information team came to the ICU to talk to us about Disability Living Allowance. They made it all so quick, easy and took away the stress from the daunting forms. At first we didn’t think w needed help because we both worked. As time went on and we spent more time away from work we noticed the costs of having a child in hospital mounting.
“We’re so glad that we were referred and applied for the support. It’s a huge weight off our shoulders. I was really concerned about going back to work and missing out on time with Nathan, as we missed out on so much during his first 6 months. The allowance means that I can possibly return to work on 30 hours instead of 37 hours per week, giving me an extra day to spend precious time with Nathan. It’s priceless.” - Lesley Condie
Looking for the Family Support and Information Centre?
You will find our Family Support and Information Centre on the ground floor of the Royal Hospital for Children by the main entrance. Alternatively, you can call one of the Family Support team on 0141 452 4012.