Call: 0141 212 8750 (Mon-Fri 8.30am - 5.30pm)
Our office is closed at the weekends and on bank holidays.
Visit Us at the Hospital
Visit us at our Fundraising Hub at the main entrance to the Royal Hospital for Children, Glasgow:
Monday 8.30 - 17.00
Tuesday 8.30 - 17.15
Wednesday 8.30 - 17.15
Thursday 8.30- 19.45
Friday 8.30 - 17.15
Saturday and Sunday 10.00 - 16.00
(If you would like to write to us, please use our Head Office address and not the hospital address)
Visit Our Head Office
Glasgow Children's Hospital Charity, 2nd Floor, PSP House, 50 High Craighall Road, Glasgow G4 9UD
Apply For A Grant
Please contact Jan Hughes to request a grant application form by calling 0141 212 8750 or email email@example.com. Please note that grants are only available to health professionals working within NHSGGC.
In line with our values of compassion, ambition, collaboration and respect we commit to ensuring that we will treat complaints seriously, with sensitivity, discretion and understanding.
Glasgow Children's Hospital Charity is committed to delivering a high standard of service to anyone who engages with our work. We are keen to hear from anyone who believes that we have fallen short of the high standards we set ourselves.
You can provide feedback by phone to Jan Hughes, Executive Assistant to the CEO and Senior Management Team, on 0141 212 8750, email firstname.lastname@example.org or alternatively you can write to the following address:
Executive Assistant to the CEO and Senior Management Team, Glasgow Children's Hospital Charity, 2nd floor PSP House, 50 High Craighall Road, Glasgow G4 9UD
There is a new three-stage procedure for handling complaints related to fundraising in Scotland.
Stage 1 - Complain to the charity direct
We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within this timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline, we will of course let you know.
Stage 2 – Appeal to the charity trustees
Our voluntary Board of Directors/Trustees have a legal responsibility to make sure the charity is run well. This includes overseeing our fundraising practices.
If you are unhappy with how your complaint is handled, and feel the issues raised have not been fully addressed, you may appeal to the trustees of the charity.
You can contact the charity's head office at the details provided above requesting that your complaint is raised with the Board of Directors.
Stage 3 - Refer to the Independent Panel
If your complaint is about our fundraising activities and we are unable to resolve the issues, you can ask the Scottish Fundraising Complaints Independent Panel to consider it by visiting the Scottish Fundraising Complaints body that has been set up to deal with fundraising complaints.
For further information about fundraising standards in Scotland please visit the Scottish Regulator website.