Contact Us

General Enquiries

To get in touch with Glasgow Children's Hospital Charity, please call our team on 0141 212 8750 (Mon-Fri 8.30am - 5.30pm) or email info@glasgowchildrenshospitalcharity.org

Our office is closed at the weekends and on bank holidays.

Visit Us at the Hospital

Visit  us  at our Fundraising Hub at the main entrance to the Royal Hospital for Children, Glasgow:

Monday 8.30 - 17.00 
Tuesday 8.30 - 17.15
Wednesday 8.30 - 17.15
Thursday 8.30- 19.45
Friday 8.30 - 17.15
Saturday and Sunday 10.00 - 16.00
 

(If you would like to write to us, please use our Head Office address and not the hospital address)

Visit Our Head Office

Glasgow Children's Hospital Charity, 2nd Floor, PSP House, 50 High Craighall Road, Glasgow G4 9UD

Apply For A Grant

Please contact Jan Hughes to request a grant application form by calling 0141 212 8750 or email jan.hughes@glasgowchildrenshospitalcharity.org. Please note that grants are only available to health professionals working within NHSGGC.

Complaints

In line with our values of compassion, ambition, collaboration and respect we commit to ensuring that we will treat complaints seriously, with sensitivity, discretion and understanding.

Glasgow Children's Hospital Charity is committed to delivering a high standard of service to anyone who engages with our work. We are keen to hear from anyone who believes that we have fallen short of the high standards we set ourselves.

You can provide feedback by phone to Jan Hughes, Executive Assistant to the CEO and Senior Management Team, on 0141 212 8750, email jan.hughes@glasgowchildrenshospitalcharity.org  or alternatively you can write to the following address:

Jan Hughes
Executive Assistant to the CEO and Senior Management Team, Glasgow Children's Hospital Charity, 2nd floor PSP House, 50 High Craighall Road, Glasgow G4 9UD

There is a new three-stage procedure for handling complaints related to fundraising in Scotland.

Stage 1 - Complain to the charity direct

We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within this timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline, we will of course let you know.

Stage 2 – Appeal to the charity trustees

Our voluntary Board of Directors/Trustees have a legal responsibility to make sure the charity is run well. This includes overseeing our fundraising practices.

If you are unhappy with how your complaint is handled, and feel the issues raised have not been fully addressed, you may appeal to the trustees of the charity.

You can contact the charity's head office at the details provided above requesting that your complaint is raised with the Board of Directors.

Stage 3 - Refer to the Independent Panel

If your complaint is about our fundraising activities and we are unable to resolve the issues, you can ask the Scottish Fundraising Complaints Independent Panel to consider it by visiting the  Scottish Fundraising Complaints  body that has been set up to deal with fundraising complaints.

For further information about fundraising standards in Scotland please visit the Scottish Regulator website.

0141 212 8750

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Copyright © 2016 Glasgow Children’s Hospital Charity. Registered in Scotland as a Charitable Company Limited by Guarantee. Company No 222439. Scottish Charity Number SC007856